Privacy Policy

Last updated: 13 November 2026

Who handles your information

Sharper X (Pty) Ltd operates SharperTime from Johannesburg, South Africa. For access, correction, deletion, objections or other privacy enquiries, email info@sharperx.co.za. We may need to verify your identity before responding.

Accounts and payments

We process account details such as names, email addresses, protected password hashes, account and email-verification status, accepted terms, access periods, selected grades, AI credit balances, payment references and subscription status. PayFast processes payment details and returns transaction and recurring-payment information. SharperTime does not store full card details. Security and diagnostic records may include device, browser, network and activity information needed to protect and operate the service.

Public site visits and download analytics

We record page-view events on the public website and a download-click event when you tap the Android Canvas APK link. These events include the page path without query parameters, the event time and a random visitor identifier stored in your browser local storage; an APK click also includes the app version. The server hashes the identifier before recording it. Analytics events are not linked to your SharperTime account. The identifier remains in this browser until you clear website data for sharpertime.co.za. Hosting and security logs are handled separately.

Writing, voice and learning activity

Features process the questions, answers, photos, documents, handwriting, whiteboard strokes, graphs, edited maths, voice clips, speech transcripts, captions, lesson plans, teaching scripts, chat, notes and reports you choose to submit or save. Voice input requires microphone permission. In a live lesson, each participant separately chooses whether to enable transcription of their microphone speech. You can stop using the microphone or disable the supported caption option.

Shared lessons and video

Other session participants receive the audio and video you publish and the working, messages and board content you share. Invitations and pairing codes grant access to the relevant session or companion connection; share them only with intended participants. A computer or TV used as a shared display can expose content to people nearby. Full video/audio call recording is not a standard automatic platform feature. Others may still be able to take screenshots or use external recording tools, so agree appropriate rules and do not share unnecessary sensitive information.

AI processing and service providers

AI services process submitted material to provide handwriting and speech transcription, textbook-style mathematical notation, explanations, real-time conversation, feedback, teaching cues and draft preparation or reports. Hosting, AI, live-video, email, payment and security providers may process information needed to deliver their part of the service, including in other countries, subject to applicable safeguards and provider arrangements. This policy does not promise that all processing is local or offline. Avoid uploading confidential or unnecessary personal information.

Children and guardians

A parent, guardian or other legally competent person must provide any authorisation required for a child’s personal information and participation. Adults arranging sessions should choose trusted participants, supervise children appropriately and obtain permission before sharing a child’s image, voice, work or report.

Why information is used and retained

We use information to provide the functions you request, secure and verify accounts, manage access and credits, confirm payments, deliver subscriptions, support live collaboration, save the records you request, investigate faults and abuse, meet legal obligations and answer support requests. Retention depends on the record, its purpose, legal requirements and dispute or security needs; backups and financial records can have different retention periods. Closing an account does not necessarily remove records that must lawfully be retained.

Your choices

Choose what to submit, keep microphone and camera off when not needed, review transcription before sharing, and control who receives invitation links and reports. Contact us to request access, correction or deletion, withdraw consent where consent is the basis, or raise an objection, subject to lawful requirements. You may also raise a privacy complaint with South Africa’s Information Regulator. Do not send your password or verification codes with a request.

External links

LinkedIn, YouTube, PayFast and external resource sites have their own terms and privacy practices. Opening those links takes you to their services. The web app uses browser storage for sign-in state, preferences and supported saved work; shared devices should be signed out when you finish.