Terms & Conditions

Last updated: 12 November 2026

1. Who provides the service

SharperTime is operated by Sharper X (Pty) Ltd, Johannesburg, South Africa. Contact info@sharperx.co.za for account, payment, privacy and service enquiries. These terms cover the web app, Android Canvas companion and related platform services. Read them with the Privacy Policy, Subscription Renewal Policy and Digital Delivery Policy.

2. Platform services and device requirements

Services include maths questions and practice for Grades 8–12, assessment preparation, lesson content, an AI-powered shared whiteboard, stylus or touch writing, editable mathematical notation, graphs, images and document tools, speech input and transcription, AI tutoring with supported real-time conversation, human video lessons, learner study groups, lesson preparation, teaching scripts, notes and reports, chess and Word Arena. Specific functions depend on the device, browser, connection, account access and service availability.

A compatible Android phone, supported browser, camera, microphone, internet connection and compatible stylus can be used for a video lesson. The Android Canvas companion pairs with a shared canvas or game display. A large screen, Android TV, casting device or computer is optional and needs a supported browser or connection. Hardware, data, connectivity, travel and third-party services are not included in platform prices.

3. Accounts, children and invitations

Provide accurate information, verify your email and keep your password and codes private. Account passwords must contain at least 15 characters. A parent or guardian must authorise and supervise a child’s account use and participation as required by law. Do not share invitation links or pairing codes publicly. Session organisers are responsible for inviting appropriate participants; the platform does not verify or endorse every participant’s qualifications or identity.

4. Grade subscriptions

A mathematics subscription costs R35 per selected grade per month, with Grades 8–12 available. For example, two grades cost R70 per month. Each paid grade includes 500 AI credits, added to the account’s shared balance. AfterMaths is included while at least one grade has active access. Grade 12 access includes the Grade 12 lesson-video library.

Grade subscriptions renew monthly through PayFast until cancelled. Checkout shows the selected grades, total recurring amount and renewal consent before you pay. Manage the subscription from the account page: changes to grades and the recurring amount apply to the next billing period when confirmed, and cancellation stops future automatic renewals while access continues through the already paid period. A failed or unconfirmed payment does not create a new paid period. Do not start a second subscription to replace an active one; use its management controls.

5. Standalone AfterMaths and AI credits

Standalone AfterMaths access is a once-off R35 for 30 days with 500 AI credits; it does not renew automatically. The R15 top-up adds 500 AI credits and does not extend or activate paid access. An active eligible service is needed to use its paid features. Optional AI coaching or assistance uses credits; ordinary game turns against the computer do not.

AI credits are usage units with no cash value and are not transferable or redeemable. The amount used depends on the feature and the length and complexity of text, voice, images and documents. Credits remain on the account until used or the account is closed, but do not override expired access. Check the account balance. Platform subscriptions and credits cover platform services; there is no separate fee paid to an AI tutor.

6. PayFast, confirmation and delivery

Prices and checkout totals are in South African rand. PayFast processes platform payments; SharperTime does not store full card details. Access and credits are granted after a payment notification is verified, rather than merely because a browser returns from checkout. Return to your account to check the transaction status. Keep the reference and contact support if a confirmed payment is missing. A clearly labelled sandbox or test checkout is not a real purchase and does not accept a live payment.

7. Independent human tutoring and face-to-face sessions

Teachers, tutors, parents, university students and other trusted participants may use the tools for one-to-one or group video or face-to-face tutoring. Independent tutors set their availability, fees and terms directly with the learner or guardian. Sharper X does not collect, hold, process or settle independent tutoring fees. Agree scope, fees, cancellation, venue, travel and supervision directly with the human tutor. Platform subscription charges are separate from those arrangements. The platform does not guarantee an available human tutor, a particular qualification or an educational result.

8. Whiteboard transcription, voice and AI assistance

Connected writing can be shared live. Handwriting transcription is requested using the available row or reading controls, produces editable textbook-style maths and must be reviewed before sharing or submitting. Processing time and accuracy vary. Voice notes, speech transcription, captions and AI conversation depend on supported features and permissions. Each participant controls microphone transcription where the opt-in control is provided. AI support in a lesson may be private to the human tutor or shared with an AI-led learner group, as indicated by the session mode.

AI transcriptions, lesson plans, scripts, explanations, graphs, feedback and draft reports may be incomplete or incorrect. Review them against the original writing, question, official memo and trusted teaching resources. The service does not award official school marks, examination results, qualifications or certification. AI is not a substitute for responsible adult supervision or a qualified professional when one is needed.

9. Shared content, privacy and conduct

Only submit material you have permission to use. You retain your rights in your content and allow SharperTime and its service providers to process it as needed to deliver the requested functions. Whiteboard content and work intentionally shared in a session can be seen by its participants; AI processing can involve third-party providers as described in the Privacy Policy. Review reports before saving or sharing them. Do not upload unnecessary personal information, confidential records or unlawful content.

No standard feature automatically records an entire video call. Do not use external recording, screenshots or disclosure of another person’s work without the necessary notice, permission and lawful basis. Do not harass others, impersonate a participant, compromise accounts, distribute invitations without authority, cheat in a prohibited assessment, or misuse the services.

10. Availability, changes and intellectual property

Human sessions require participants to agree a time. AI features can be used when available, subject to access, credits, capacity and maintenance. Devices, networks and third-party services may interrupt a session. We may update features to maintain security and reliability and will display applicable package contents and prices before purchase. Service content and software remain protected by applicable intellectual-property rights. External resources and videos remain subject to their owners’ terms; a link is not permission to copy or redistribute them.

11. Cancellation and consumer rights

Use the subscription controls to stop automatic renewal. Contact info@sharperx.co.za promptly for billing errors, duplicate charges, unavailable paid access or another purchase concern. Applicable statutory cancellation, cooling-off and other consumer rights continue to apply, including any lawful rules relating to digital services begun with consent. Nothing here excludes a right or remedy that South African law does not permit us to exclude. See the Subscription Renewal Policy.

12. Contact and disputes

Email info@sharperx.co.za with a clear description and any payment reference; never send passwords, verification codes or full card details. We will investigate service and payment concerns. These terms are governed by South African law, without limiting mandatory consumer protections or access to a competent regulator or court.